Política de envio
Last updated: October 1, 2026
1. Delivery Areas
We deliver worldwide. If your country is not listed, please contact us before placing your order.
2. Shipping Method
All orders are shipped by post and are placed in your mailbox or handed over in person, depending on the size of the parcel and the service chosen.
3. Shipping Costs
Shipping costs are shown at checkout, before payment is confirmed.
No additional payment is required upon delivery. The price displayed at checkout is the final price: it includes VAT and, where applicable, any customs duties or import taxes. You will have nothing to pay to the postman or the carrier.
4. Processing and Delivery Times
- Processing: your order is prepared and shipped within [1 to 3] business days after payment is confirmed.
- Delivery: the delivery time is 7 business days after shipment.
These times are indicative. In any case, unless otherwise stated, your order will be delivered no later than 10 days after the conclusion of the contract. In the event of a longer delay, you may ask us to deliver within an additional reasonable period, and then cancel the sale and be refunded if delivery has still not taken place.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please check your spam folder if you do not receive it.
6. Delivery Address
You are responsible for the accuracy of the address entered when placing your order. If the parcel is returned due to an incorrect or incomplete address, we will contact you to resend it, and the reshipping costs may be charged to you.
7. Damaged, Lost or Undelivered Parcels
- Damaged parcel: please check the condition of the parcel upon receipt. In case of visible damage, if possible, raise a complaint with the carrier and contact us within [7] days with photos.
- Parcel not received: if your parcel has not arrived within the expected time, please contact us at consumers@vip-factory.com with your order number. We will open an investigation with the carrier and, if the parcel is declared lost, we will resend it or refund you.
The risk of loss or damage to the product is transferred to the customer upon physical possession of the parcel.
8. Contact
For any question regarding your delivery: consumers@vip-factory.com
Notes:
- Delivery deadline: your text says delivery within 7 business days after shipment, but also within 10 days of the contract and a processing time of 1 to 3 business days. These can conflict (1 to 3 days of processing plus 7 business days can exceed 10 calendar days). Consider raising the maximum deadline, for example to 14 or 30 days.
- Worldwide shipping with no extra taxes: this is only accurate if you actually cover customs duties for every destination. Otherwise, customers outside the EU may be charged by customs.
- "If your country is not listed" no longer makes sense, since you deliver worldwide and no list appears. Consider removing that sentence.
- Placeholders in brackets (such as [1 to 3] and [7]) remain in your text and should be completed or the brackets removed.